Service Status

There are no updates for this service.
  • March 1, 2022 9:00 am

    Email systems are running normally again

  • February 22, 2022 4:30 pm

    There has been an ongoing issue with incoming mail and outgoing mail to external addresses for several weeks
    Delays are caused by a performance bottleneck due to Sophos scanning appliance at point of entry. Additional servers are being brought on line to improve the situation.

  • February 3, 2022 9:00 am

    There is an ongoing issue with incoming mail and outgoing mail to external addresses
    Delays start building from 8.30, reach a peak during 11-13 and then start reducing
    It is under investigation with our 3rd party supplier Sophos whose system check external email

  • January 11, 2022 2:00 pm

    Incoming & outgoing external and none O365 emails are now functioning normally

  • January 11, 2022 9:00 am

    There are still delays with none O365 email addresses (e.g. emails from external parties and also scanned jobs from printers) arriving to our inboxes and also going out to external addresses.
    We are currently seeing 4000 messages queued. The issue continues to be under investigation.
    Nothing is lost, just delayed so messages will eventually arrive but unfortunately not in a timely manner at present

  • January 10, 2022 3:00 pm

    There is still an ongoing issue with the arrival of none O365 emails arriving in inboxes
    This means emails from internal colleagues should still be fine but not those from external or none O365 mailboxes, which includes scanned print jobs
    A server failure alongside high volume of automated emails into the system today have been the cause
    Expectation is emails should be arriving as normal by tomorrow morning

  • January 10, 2022 12:00 pm

    Incoming external e-mails are not being received.
    This is under investigation - There are currently 1250 messages queued on Post Office (Email delivery system) awaiting to come through

  • March 29, 2022 12:00 pm

    There is currently a problem with access to the JDC Heimdalls, affecting NoMachine access etc.
    It is under investigation

  • May 11, 2022 8:00 am

    The issue with Marval MSM (Agent access) has been reported. The Marval portal is still available.

  • March 8, 2022 5:00 pm

    System restored

  • March 8, 2022 4:00 pm

    Potential firewall issue affecting communication into network from remote (via VPN) or outbound from onsite
    Under investigation

  • March 8, 2022 2:45 pm

    We started seeing very heavy firewall traffic at 13:44 which then stopped traffic from ~14:00 to ~14:20.
    Things should be functioning normally now.

  • March 5, 2022 10:30 am

    We have an ongoing network incident affecting G1, D1 and D3 buildings.

  • March 6, 2022 8:30 pm

    Most of the network is back up but D2 second floor still down due to a faulty switch.

There are no updates for this service.
  • January 27, 2022 9:15 am

    Reports of FortiClient issues - under investigation (2nd time today)

  • May 6, 2022 3:00 pm

    The Cumulus cluster is still currently unavailable awaiting replacement hardware to repair

  • May 6, 2022 12:00 am

    Erik cluster is still down awaiting repair

  • April 22, 2022 11:00 am

    The Cumulus cluster is currently unavailable and we are currently working on it to bringing it back up
    We don't have an estimate of how long this will take, but it is unlikely that the cluster will be back up today

  • April 11, 2022 8:30 am

    The head node in the Erik cluster has failed and there is no access to cluster at the moment. The fault is being investigated

There are no updates for this service.