Service Status

  • September 30, 2020 12:00 pm

    We have some issues with DNS that is affecting various services but notably some outgoing emails are not being sent.
    Users have reported issues with sending or receiving emails from external addresses
    We are currently investigating the issues.

  • December 14, 2020 8:30 am

    There is ongoing issues with the webshare filesystem (NFS) access for USERS.euro-fusion.org services (Pinboard, wikis, etc.)
    It is currently under investigation

  • March 3, 2021 2:00 pm

    Computer Room Power Outage

    There is currently a power outage in the server room affecting access to Unix/Linux based services - LDAP, Freia, git, Samba, Heimdall, batch jobs and some websites currently
    It is under investigation

    Please report any Operational issues to the CODAS Duty office(x4695)
    All other problems should be reported via the IT Service Management system (Marval) or email support@it.ukaea.uk

  • March 5, 2021 8:00 am

    The Marval IT Service Management system is currently showing an error error ‘HTTP Error 503. The service is unavailable.' when trying to access from Agent or Self Service Portal viewpoint, so this has been escalated again to the supplier (Marval) this morning to fix asap.
    We are currently on phone to Marval.

  • March 4, 2021 12:00 pm

    I can confirm that this issue was brought up earlier by Paul Rowe on the service desk and escalated internally.

    Access to Marval via the Self Service Portal & agent access is currently not possible
    It has been escalated to Marval who are currently reviewing the issue with developers of their hosting set up
    IT Support

  • August 5, 2020 8:30 am

    N, T and O drive connections restored but currently at reduced performance
    Cable testing taking place

  • August 4, 2020 2:00 pm

    Network Drives N, T and O currently unavailable due to defective switch
    Estimated down time until 3.00pm

  • February 22, 2021 9:00 am

    There are currently issues with No Machine access to UKAEA network for users accessing via MFA
    This is under investigation

  • April 15, 2020 11:00 am

    Please be aware that there have been some performance issues with Nucleus this morning. There might be some ongoing issues while engineers work on the problem.

There are no updates for this service.
There are no updates for this service.
  • August 13, 2020 3:00 pm

    Virgin Media Home Broadband Users connected to VPN
    : Virgin Media Home Broadband Users connected to VPN

    Problem Description:
    Since approximately 10:00 BST Thursday 13th August 2020 we have been receiving reports of home connected Virgin Media customers being disconnected from their VPN.

    Affected:
    Virgin Media Home Broadband Users connected remotely via VPN

    Actions (last updated at 20200813 10:26 UTC by JW):
    Jisc have checked all respective parts of the network and have identified no issues.

    According to various feeds including:

    https://www.downdetector.co.uk/status/virgin-media/

    The problem appears to be related to the Virgin Home network. We therefore recommend that home users create a fault to Virgin Media direct via their home broadband fault reporting procedure.

    If you feel that the problem is not related to the above, please report to Jisc via your designated fault reporting contact.

  • December 17, 2020 7:30 pm

    Power was restored and systems are being rebooted.

  • December 17, 2020 6:00 pm

    There has been a major power trip in J2 Computer room affecting many services