Service Status
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We have some issues with DNS that is affecting various services but notably some outgoing emails are not being sent.
Users have reported issues with sending or receiving emails from external addresses
We are currently investigating the issues.
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There is currently an issue with the delivery of external emails to UKAEA mailboxes
It is currently being investigated
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There is ongoing issues with the webshare filesystem (NFS) access for USERS.euro-fusion.org services (Pinboard, wikis, etc.)
It is currently under investigation
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There is currently an issue accessing Solaris and Heimdall file storage areas - this is under investigation
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The Marval IT Service Management system is currently showing an error error ‘HTTP Error 503. The service is unavailable.' when trying to access from Agent or Self Service Portal viewpoint, so this has been escalated again to the supplier (Marval) this morning to fix asap.
We are currently on phone to Marval. -
I can confirm that this issue was brought up earlier by Paul Rowe on the service desk and escalated internally.
Access to Marval via the Self Service Portal & agent access is currently not possible
It has been escalated to Marval who are currently reviewing the issue with developers of their hosting set up
IT Support
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Core network failure on site - currently under investigation
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There is a problem with a network service. Some users might have problems to logon to office network when on site. CODAS are working to solve the issue.
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N, T and O drive connections restored but currently at reduced performance
Cable testing taking place -
Network Drives N, T and O currently unavailable due to defective switch
Estimated down time until 3.00pm
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There is currently an issue accessing Solaris and Heimdall file storage areas - this is under investigation
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Please be aware that there have been some performance issues with Nucleus this morning. There might be some ongoing issues while engineers work on the problem.
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Computer Room Power Outage
There is currently a power outage in the server room affecting access to Unix/Linux based services - LDAP, Freia, git, Samba, Heimdall, Drake, Erik, MatLAB and some websites currently
It is under investigation
Please report any Operational issues to the CODAS Duty office(x4695)
All other problems should be reported via the IT Service Management system (Marval) or email support@it.ukaea.uk
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There are technical problems with the VPN this morning. People with hardware tokens (RSA SecurID) are able to log in, but those using software tokens (MFA via mobile phone) are not. We are investigating the problem and will provide further information as we discover more.
In the meantime, if you are unable to access the VPN, you should still be able to access Office 365. You will be asked to enter your username and password and then MFA will request a code which you can provide using your software token (MFA via mobile phone). -
Major fault with internet connection is blocking all access to/from site - VPN, NoMachine not working
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Email queue has been unblocked and mail is flowing normally.
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There is an issue with incoming email being delivered to O365 mail accounts. The incoming emails are being queued and can't be sent to O365. The problem is being investigated.
Outgoing email is not affected. Email between O365 mail accounts is also not affected.
