Service Status
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U4BW is showing an error message for some users when trying to connect.
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All issues we believe with prompts to enter password to access MS Outlook are now resolved. Please raise a normal IT Service Desk support call if experiencing any ongoing issues with email however.
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A number of users have reported repeated pop ups on screen when opening Outlook asking to sign-in. Also highlighted have been issues accessing Public Folders within Outlook
There is currently an upgrade to our MS Exchange system ongoing which may be related to this which we are just investigating
Keep a look out for updates to this alert for progress on this
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No current issues
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The Self Service Portal is now operating ok, but we are seeing delays in visibility of requests from the agents viewpoint, so if concerned about progress on any individual requests please contact IT Service Desk directly x4986
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There is currently a fault with raising requests via the Marval Self Service Portal, whereby the system does not respond when click submit. For urgent requests please use email support@it.ukaea.uk or telephone x4986 until system is fully working again
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No Current issues
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Some users are reporting issues with Forticlient VPN failing to connect - The connection gets to 98% connected and then drops back to the initial logon screen again
Workarounds currently are to retry (as does appear to let some users in once they retry, although maybe several attempts)
If user contacts the Service Desk - https://ccfe.ukaea.uk/resources/it-information-and-helpdesk/ if no VPN access then further assistance can be given.
The issue has been logged with Forticlient
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All systems are operational
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Server based systems - TDMS, Snow, MSRV-GRAPHICS and MSRV-LEGACY are currently offline due to an issue with the storage system they are based on (J2-Hyper)
This is being investigated
