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Service Status

There are no updates for this service.
  • May 30, 2022 4:05 pm

    There is a problem with incoming email to UKAEA that is being investigated.

  • March 1, 2022 9:00 am

    Email systems are running normally again

  • February 22, 2022 4:30 pm

    There has been an ongoing issue with incoming mail and outgoing mail to external addresses for several weeks
    Delays are caused by a performance bottleneck due to Sophos scanning appliance at point of entry. Additional servers are being brought on line to improve the situation.

  • February 3, 2022 9:00 am

    There is an ongoing issue with incoming mail and outgoing mail to external addresses
    Delays start building from 8.30, reach a peak during 11-13 and then start reducing
    It is under investigation with our 3rd party supplier Sophos whose system check external email

  • January 11, 2022 2:00 pm

    Incoming & outgoing external and none O365 emails are now functioning normally

  • January 11, 2022 9:00 am

    There are still delays with none O365 email addresses (e.g. emails from external parties and also scanned jobs from printers) arriving to our inboxes and also going out to external addresses.
    We are currently seeing 4000 messages queued. The issue continues to be under investigation.
    Nothing is lost, just delayed so messages will eventually arrive but unfortunately not in a timely manner at present

  • January 10, 2022 3:00 pm

    There is still an ongoing issue with the arrival of none O365 emails arriving in inboxes
    This means emails from internal colleagues should still be fine but not those from external or none O365 mailboxes, which includes scanned print jobs
    A server failure alongside high volume of automated emails into the system today have been the cause
    Expectation is emails should be arriving as normal by tomorrow morning

  • January 10, 2022 12:00 pm

    Incoming external e-mails are not being received.
    This is under investigation - There are currently 1250 messages queued on Post Office (Email delivery system) awaiting to come through

  • March 29, 2022 12:00 pm

    There is currently a problem with access to the JDC Heimdalls, affecting NoMachine access etc.
    It is under investigation

  • May 11, 2022 8:00 am

    The issue with Marval MSM (Agent access) has been reported. The Marval portal is still available.

  • March 8, 2022 5:00 pm

    System restored

  • March 8, 2022 4:00 pm

    Potential firewall issue affecting communication into network from remote (via VPN) or outbound from onsite
    Under investigation

  • March 8, 2022 2:45 pm

    We started seeing very heavy firewall traffic at 13:44 which then stopped traffic from ~14:00 to ~14:20.
    Things should be functioning normally now.

  • March 5, 2022 10:30 am

    We have an ongoing network incident affecting G1, D1 and D3 buildings.

  • March 6, 2022 8:30 pm

    Most of the network is back up but D2 second floor still down due to a faulty switch.

There are no updates for this service.
  • August 11, 2022 8:00 am

    No current issues

  • July 12, 2022 9:00 am

    VPN issues reported yesterday reported to be resolved are still ongoing for some users
    If you are using MFA (Multi-factor authentication) as opossed to SecurID to authenticate with VPN (or No Machine) via a phone call (as opossed to text message or App) this is reported as still failing (VPN times out before you can respond to phone call)
    Users can workaround this currently by updating their MFA authentication method to text or App instead of a phone call via the website (click on dots symbol in top left, then search for and open Passwords and Devices, then on main screen click on 'Additional Security Verification' to change this)

  • July 11, 2022 9:45 am

    VPN issues now resolved

  • August 11, 2022 9:00 am

    Cumulus Cluster continues to be unavailable following major hardware failure
    Data migrated to other systems to allow a work around until permanent solution in place

  • July 11, 2022 9:00 am

    Cumulus Cluster is still unavailable following major hardware failure
    Data continues to be migrated to other systems to allow a work around until permanent solution in place

  • June 28, 2022 8:00 am

    Freia. Heimdall & Gitlab Systems are now all fully operational again

  • June 28, 2022 4:00 pm

    Cumulus Cluster - 130TB data has been re-located to other storage to allow alternate access
    Major failure of the Cumulus storage facility means repair will be ongoing for some time

  • June 13, 2022 12:00 am

    Erik cluster is now operational again

  • August 15, 2022 4:30 pm

    Website access now fully operational again

  • August 15, 2022 4:00 pm

    Access to websites Nucleus, Marval, BBC, Google etc currently down from inside Culham network.
    Issue is under investigation

  • July 27, 2022 3:00 pm

    EuroFusion website running normally again

  • July 13, 2022 12:00 pm

    Acces to TFwiki ( and Pinboard ( is working.
    The website is still unavailable due to the security issues that IPP Garching have been dealing with.

  • July 11, 2022 12:00 pm

    There are currently issues with accessing the EUROfusion Pinboard, Users website and TFWiki from external.
    This is currently being investigated