All Systems Operational

Service Status

There are no updates for this service.
  • March 31, 2020 12:00 am

    The SecurID tokens of a number of users have expired today. Those users are either being switched to use Microsoft MFA authentication or are being issued a replacement SecuriD where appropriate

  • April 15, 2020 11:00 am

    Please be aware that there have been some performance issues with Nucleus this morning. There might be some ongoing issues while engineers work on the problem.

There are no updates for this service.
There are no updates for this service.
  • March 31, 2020 12:00 am

    The SecurID tokens of a number of users have expired today. THose users are either being switched to use Microsoft MFA authentication or are being issued a replacement SecuriD - they will be contacted appropriately.

  • March 30, 2020 2:00 pm

    System appears to be stable now

  • March 26, 2020 4:40 pm

    The Marval email service is offline due to exceptional traffic volumes and we have hit a daily maximum limit of 10,000 emails.
    Measures have been put in place to reduce the number of emails a ticket generates but the service is not expected to be working again before 08.30 Friday 27th March.

    Users will not be receiving any ticket updates for any requests particularly for picking up equipment from J2

  • March 25, 2020 3:00 pm

    The emails responses to Marval requests logged by an email are now working again.A large backlog of emails has cleared

  • March 25, 2020 11:00 am

    Emails being sent to support@it.ukaea.uk are being logged in Marval, but an email response is not going back to user. Marval are investigating