All Systems Operational

Service Status

  • September 30, 2020 12:00 pm

    We have some issues with DNS that is affecting various services but notably some outgoing emails are not being sent.
    Users have reported issues with sending or receiving emails from external addresses
    We are currently investigating the issues.

  • September 8, 2020 9:30 am

    Marval have resolved the issue

  • September 8, 2020 8:00 am

    System very slow or unreachable - Marval investigating

  • July 16, 2020 8:00 pm

    System has been stable since this morning, therefore resuming normal operational status

  • July 16, 2020 8:30 am

    System is back and working. Will leave this warning until we're sure it is stable

  • July 16, 2020 8:00 am

    Marval system is down - issue logged with Marval team

  • August 5, 2020 8:30 am

    N, T and O drive connections restored but currently at reduced performance
    Cable testing taking place

  • August 4, 2020 2:00 pm

    Network Drives N, T and O currently unavailable due to defective switch
    Estimated down time until 3.00pm

  • June 9, 2020 8:00 am

    A server has failed which is affecting logins to NoMachine - sys.admins are investigating

  • April 15, 2020 11:00 am

    Please be aware that there have been some performance issues with Nucleus this morning. There might be some ongoing issues while engineers work on the problem.

There are no updates for this service.
There are no updates for this service.
  • August 13, 2020 3:00 pm

    Virgin Media Home Broadband Users connected to VPN
    : Virgin Media Home Broadband Users connected to VPN

    Problem Description:
    Since approximately 10:00 BST Thursday 13th August 2020 we have been receiving reports of home connected Virgin Media customers being disconnected from their VPN.

    Affected:
    Virgin Media Home Broadband Users connected remotely via VPN

    Actions (last updated at 20200813 10:26 UTC by JW):
    Jisc have checked all respective parts of the network and have identified no issues.

    According to various feeds including:

    https://www.downdetector.co.uk/status/virgin-media/

    The problem appears to be related to the Virgin Home network. We therefore recommend that home users create a fault to Virgin Media direct via their home broadband fault reporting procedure.

    If you feel that the problem is not related to the above, please report to Jisc via your designated fault reporting contact.

  • June 17, 2020 8:00 am

    Issues with the DATA Warehouse and data access via PPF/SAL. Slow responses to data access requests were reported. The DATA Warehouse has been rebooted which appears to have resolved the issues, but the underlying cause is not known.