Service Status
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U4BW is showing an error message for some users when trying to connect.
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No current issues
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The Self Service Portal is now operating ok, but we are seeing delays in visibility of requests from the agents viewpoint, so if concerned about progress on any individual requests please contact IT Service Desk directly x4986
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There is currently a fault with raising requests via the Marval Self Service Portal, whereby the system does not respond when click submit. For urgent requests please use email support@it.ukaea.uk or telephone x4986 until system is fully working again
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No Current issues
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Some users are reporting issues with Forticlient VPN failing to connect - The connection gets to 98% connected and then drops back to the initial logon screen again
Workarounds currently are to retry (as does appear to let some users in once they retry, although maybe several attempts)
If user contacts the Service Desk - https://ccfe.ukaea.uk/resources/it-information-and-helpdesk/ if no VPN access then further assistance can be given.
The issue has been logged with Forticlient
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All systems are operational
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Server based systems - TDMS, Snow, MSRV-GRAPHICS and MSRV-LEGACY are currently offline due to an issue with the storage system they are based on (J2-Hyper)
This is being investigated
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CATIA PC Users - A number of CATIA users are reporting stability issues with a notable increase in 'Click OK to Terminate' messages, especially when opening CATIA drawings. Affected users should raise a incident via Marval to coordinate it to be re-imaged which currently is only known work around to this issue.
Please note that re-imaging your PC will delete all locally saved files on the C drive, therefore any files you need to keep that currently reside on the C drive need to be moved to another location and CAD should be 'checked in' to SmarTeam before PC is taken to the IT Support office for re-image.
IT are aware of the issues and working to upgrade the underlying IT infrastructure to permit upgrades to both SmarTeam and CATIA but whilst that is not possible currently then the above is the best work around if encounter the above issues.